I'm still pretty pissed over this whole deal.at the very least.Goldenwest should have offered to pick up the bill on her table for all the work I did.because it should have been right in the first eings how the table came straight from the factory 1 mile from Katie's house.and their factory mechanics were used during the initial setup.
Rob.you shouldn't have treated her like she was a nobody.and like I didn't know shit about pool wrong on your part, and NO customer deserves to be deceived like your company deceived her.and then treated like.your company was NOT at fault! If she says nothing more about this.then I'll let this thread go, but if she does.and would like an explanation of what was all wrong with her pool table.then I'll help her explain it. I'm hot right now, though it's not really my place to say something.but, I'm going to open this post as a way of providing an upfront.main forum.invitation to Katie Girl.to express her views on the customer service she received from your company. What bothers me the most.is that you didn't even offer her an apology for the screw ups made by your 40 year.third generation company. I'm very.very upset at the way you treated my customer Katie Girl.with the pool table you sold her 19 months ago, and what I had to go through to make it right with her.Rob, all I can say is.it wasn't enough that you built new rails for her table.and it wasn't enough that you had your guys come out and replace the slates on her table.and that I had to replace them again.AFTER that as well.
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